Meet our Service Department Staff

Steve VihnanekService Manager

I'm Steve Vihnanek and I am the Service Manager. I have been with the company since 1991. I am here to take care of your Automotive needs and questions.
Matt YockeyCertified Master Tech/Service Manager

Debbie YockeyWarranty Administrator

My name is Debbie Yockey and I am the Warranty Administrator. I have been a Team Member with Friendly Ford since they opened in 1991.
Jennifer ColeyAppointment Clerk

I am here to assit in making your service appointments. I have been a Team Member since 2008 and look forward to hearing from you!
Jenny YockeyFixed Operations Executive Assistant

My name is Jenny Yockey I have been with the company since 2006. I enjoy being a part of the family business and I have my hands in a little bit of all departments. I also am a member of the Bloomingdale-Roselle Rotary club and enjoy doing projects and helping our community.
Kathie FitzpatrickService Assistant

Hello! I have been with Friendly Ford for over 20 years and have been active in every aspect of the business. Being a Roselle resident, I have been known as the face of Friendly Ford throughout the community. Being involved in community organizations and village commissions. I bring a familiar face to your automotive needs. Friendly Ford's commitment to its customers and the community enables its employees to provide the best in sales and service. You can find me in the Service Department...Making sure that your visit to Friendly Ford is a pleasant one and getting your vehicle back on the road safely.
Ken SchneckBuilding Facilities Manager

Service Team


Service Department

Service Department Staff

Time for your next scheduled maintenance? Problem with your vehicle? Schedule an appointment with our service department by clicking the button below. We will confirm your appointment with you within 12 hours of receiving your request.

Schedule Service Appointment


Why Us?

  1. Our well trained service and parts staff are here to provide you with the highest levels of customer satisfaction
  2. Convenient service and parts department hours
  3. Huge stock of manufacturer and other top-quality brand parts
  4. Factory-trained and certified technicians know your car inside and out, so you can be at ease with your vehicle repairs
  5. Convenient location to your work or home
  6. Transportation arrangements available or enjoy our spacious customer lounge while waiting for your service to be completed
  7. Full line of accessories available

Get Started Now!

Request Service Appointment
Request to schedule an appointment online for your next checkup.
Ask a Tech
Let our experts diagnose your vehicle's problem!
Vehicle Recall Request
Check for important safety hazards on your vehicle.

Service Hours

Monday: 7:00 am - 5:00 pm
Tuesday: 7:00 am - 5:00 pm
Wednesday: 7:00 am - 5:00 pm
Thursday: 7:00 am - 5:00 pm
Friday: 7:00 am - 5:00 pm
Saturday: 7:00 am - 3:00 pm
Sunday: Closed

Our Location

Get Directions
Friendly Ford 333 East Irving Park Rd. Roselle, IL 60172 Get Directions


Friendly Ford has a state-of-the-art service center in Chicago, Illinois with the latest tools and technologies to repair your vehicle. Our service department is staffed with highly trained auto technicians who will properly identify and repair your vehicle's problem. To schedule a Ford car repair in the Chicago area, please complete our online service appointment form and we will get you into our facility as soon as possible. Whether you need a tune up or major repair, you can trust the quality of service you'll receive at the Friendly Ford car repair center.

When you visit our Ford service repair facility in Chicago, Illinois be sure to check out our other automotive services. We have a fully-stocked inventory of new Fords, and used cars, with some of the area's most competitive prices. The Friendly Ford finance department will get you approved for a low interest car loan in minutes. Visit us today and take care of all of your auto needs.

We are committed to fix your vehicle right the first time. When servicing a vehicle, there's no greater resource than the knowledge of the people who designed, engineered and built it. Friendly Ford's factory trained technicians know how to get the most out of your vehicle's performance. We are the only ones around who have the tools built specifically for your vehicle and access to the most up-to-date technical service bulletins directly from the factory and every service we perform comes with a competitive price.

At Friendly Ford we are required by the manufacturer to maintain Factory-Trained Technicians who know the product better than any quick-service operation. The factory issues bulletins to dealers concerning product updates and/or modifications that can benefit you. Our service advisors access our computer every time you come in for service to assure that all the latest modifications and engineering changes are available to you at no charge. Today vehicles are expensive and technically very sophisticated. Our Chicagoland Ford staff is your best choice to maintain your vehicle.