Friendly Ford
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Sales: 833-839-7935
Service: 833-839-7935
Parts: 833-839-7935
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SERVICE DEPARTMENT
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Our Location

Friendly Ford
333 East Irving Park Rd.

Roselle, IL 60172

Service: 833-839-7935

Service Hours

Monday7:00 am - 5:00 pm
Tuesday7:00 am - 5:00 pm
Wednesday7:00 am - 5:00 pm
Thursday7:00 am - 5:00 pm
Friday7:00 am - 5:00 pm
Saturday7:00 am - 3:00 pm
SundayClosed

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

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I have been part of the Friendly Ford team since 2000. It is my job to make sure that our Parts Department has the right part you need at a competitive price to keep your vehicle on the road and running in great shape for years to come.
Parts & Service Director
Dan Miciunas
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I'm Steve Vihnanek and I am the Customer Relations Manager. I have been with the company since 1991. I am here to take care of your Automotive needs and questions.
Customer Relations Manager
Steve Vihnanek
kathiefitzpatrick
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Hello! I have been with Friendly Ford for over 20 years and have been active in every aspect of the business. Being a Roselle resident, I have been known as the face of Friendly Ford throughout the community. Being involved in community organizations and village commissions. I bring a familiar face to your automotive needs. Friendly Ford's commitment to its customers and the community enables its employees to provide the best in sales and service. You can find me in the Service Department...Making sure that your visit to Friendly Ford is a pleasant one and getting your vehicle back on the road safely.
Service Team Member
Kathie Fitzpatrick
rafaeldiaz
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Service Team Member
Rafael Diaz
fantasiawilliams
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Hi! My name is Fantasia, I am one of the first faces you will see when entering the Service Department. I am here to help you get your vehicle into Service and assist you with any questions you may have while you are getting your vehicle serviced. I look forward to seeing you soon!
Service Assistant
Fantasia Williams
dominiquecanham
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Hi! My name is Dominique. I have been in the automotive industry for 6 years. I am here to help you with any concerns or maintenance you need. My top priority is to make sure you have an amazing experience and leave with a smile!
Service Assistant
Dominique Canham
samanthawayne
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I am here to assit in making your service appointments, and assist in any way I can. I look forward to hearing from you!
Cashier
Samantha Wayne
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My name is Debbie Yockey and I am the Warranty Administrator. I have been a Team Member with Friendly Ford since they opened in 1991.
Warranty Administrator
Debbie Yockey
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My name is Jenny Yockey I have been with the company since 2006. I enjoy being a part of the family business and I have my hands in a little bit of all departments. I mainly work with our Business Accounts and do some of the accounting for the dealer. I really enjoy being able to plan events that we have and work on our Marketing and Advertising. I am also the current President of the Bloomingdale-Roselle Rotary club, a member of the Roselle Chamber of Commerce and enjoy doing projects and helping our community.
Fixed Ops Exec Assistant
Jenny Yockey
serviceteam
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Service Team
kenschneck
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Building Facilities Manager
Ken Schneck

Contact Information


I brought my 2014 Ford Escape in for service in the body shop last Wednesday, 9/14. Paul Licitra and the body shop team helped me greatly in buffing out some areas over my passenger wheel well and side mirror. The vehicle looks great, the area on the side mirror they touched it up for me as well...

I bought an f150 a couple months ago. Being in the engineering field, I can say this is a well engineered truck with great technology backing it up. The sales team is great and very easy to speak with. From the service side, Matt Yockey and the technicians take care of your vehicle, no problem. I...

I highly recommend Friendly Ford! I recently purchased a vehicle there and everyone from owners, to sales to finance to service was amazing. The prices were great! If anyone needs a car or needs service on their car, this is the PLACE to go! The only place to buy or get service on a car!

Love everyone at Friendly!!! Great owners and staff!!!

Great friendly service very kind employees

New to area and noticed they had decent reviews on Google Maps, figured I'd try it out. I've been hooked for 9 months. Being the car guy in the extended family, I've been responsible for taking in 5 family cars here and get great honest service each time I go. Definitely a great place to go to...

Took my F150 here to be serviced for the first time. I've been to other places to get serviced and this place is by far the best. I came in with no appointment and was greeted and helped immediately. I was out the door within an hour. I double checked the filter and fluids; they were fine. The...

I just bought my brand new 2014 Explorer from here tonight. This was the best car buying experience I have ever had. Salesman were great and they beat the price of the 8 other dealers I went to before. I can't wait to pick up my explorer in 4-6 weeks. I told them I want a big red bow on it when I...

Extremely happy with both sales and service. The name speaks for itself as FRIENDLY FORD and SERVICE!!

We have used Friendly Ford for years to service our vehicles. They have always been professional and courteous to us. They explain the work t be done and have helped us prioritize the work to be done. It is great having a business like this around.

Sales and service is the best in the USA. I have a 07 MKz serviced here and I am 100% happy with all the people here and Randy Yockey" Co-Owner" and operator has become a very good friend.Joe Kean "Owner"is the best of all. I see family and there team doing what ever is takes to be an outstanding...

Thank you Eddie and Friendly Ford for such great service. I love my new 2011 5.0 Mustang!!

Quick lane,very professional and the cleanest service department in the Chicago area. The showroom and waiting area has that WOW affect with the Big screen TV's, game machines. I was impressed with the dealership and Joe Kean,Randy Yockey and staff

From my experiences with other Ford Dealers in the area I would recommend Friendly Ford. They have offer great hours of operation and do not try to charge you for maintenance that is not needed. If you have a Ford and need to have it ...?

I had an excellent buying experience at Friendly Ford - they really are friendly!

The Friendly Ford team was very courteous and professional - thanks!

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